Comcast is just awful
Filed by Richard on Saturday, April 26, 2008 at 12:20 am
Comcast sucks story number 304,934,454: So I was at my dad’s house tonight, and I tested his up and download speed on his cable modem. My dad has a slingbox attached to one of his DirecTV Tivo units; it’s my main source of TV at my house. The signal is always a bit slow and I wanted to see how much upload he had to find out if there was any way I could improve the slingbox signal.
Anyway, it was slow as suspected: 4 megs download and like 400k upload.
So I went to the Comcast site to find out what options there are for speeding the thing up. Try as I might, I COULD NOT FIND ANY PRICES FOR VARIOUS SERVICES ON THEIR SITE. They just don’t have any page that I could find that lists the various prices for things. I couldn’t even find a page that lists the different levels of cable internet service.
So I called Comcast, and to their credit, an actual human answered the phone, and answered quickly (this was 9pm on a Friday night). I asked them what the options where for speeding up the service, and found out that my dad had the 4 meg service, but “this service choice doesn’t even exist anymore,” so my dad was eligible for the 6 meg service “at no additional cost.” I asked the rep how long the new service has been available, and she said that she thought it was available for about two years. I asked her (rhetorically), “so you changed the level of service for the same old price, but continued to provide my dad the old speed for two years?” Her response: “It looks that way. Customers need to specifically ask for the new speed.”
“But how are we supposed to know about the different speed options? I could not find a single thing about them on your site.”
“That I cannot answer”.
To her credit, she elected to give my dad 3 months of free upgraded 8 meg service. I suspect everyone gets this free offer, but I’m choosing to believe that she only gave it to us because she felt sorry that Comcast had screwed us for two years.
Postscript: my slingbox picture looks 10 times better. But the very second that FIOS is available in my neighborhood, I’m signing up (apparently we’re about a month away…)











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